1. About Cleaning Master

Cleaning Master is a professional cleaning service provider offering residential and commercial cleaning services in Faridabad and selected areas of Delhi NCR.

2. Service Booking

Cleaning services may be requested through our website, WhatsApp, telephone, or other communication channels provided by Cleaning Master.

• All bookings are subject to availability.
• Customers are responsible for providing accurate contact and property information.
• A booking is considered confirmed only after Cleaning Master has accepted or confirmed the appointment.
• We may decline or reschedule a booking where reasonably necessary due to availability, safety, operational, weather, or unforeseen circumstances.

3. Pricing

Prices displayed on the Cleaning Master website may represent starting prices and may vary depending on factors such as:

• Property size
• Property condition
• Type of cleaning required
• Number of items or areas to be cleaned
• Additional cleaning requirements
• Location and access conditions

Where applicable, the final price will be communicated or confirmed before the service begins.

Additional work requested by the customer outside the agreed scope may be charged separately.

4. Payment Policy

Payment for completed cleaning services is generally due immediately after the service unless another payment arrangement has been agreed in advance.

Available payment methods may include:

• Cash
• UPI
• Bank transfer
• Other payment methods accepted by Cleaning Master

Where a customer fails to make an agreed payment, Cleaning Master reserves the right to take reasonable steps to recover the outstanding amount, subject to applicable law.

5. Cancellation & Rescheduling

Customers should inform Cleaning Master as early as possible if they need to cancel or reschedule a confirmed appointment.

• Cancellation or rescheduling is subject to availability.
• Same-day cancellation or repeated rescheduling may result in applicable charges where communicated or agreed before the booking.
• Cleaning Master may reschedule a service due to severe weather, emergencies, staff availability, safety concerns, or circumstances beyond reasonable control.

6. Customer Responsibilities

Customers are expected to:

• Provide accurate contact details and service address.
• Provide safe and reasonable access to the property.
• Inform our team about fragile, damaged, loose, or sensitive items before cleaning begins.
• Remove or secure cash, jewellery, important documents, electronics, artwork, antiques and other valuable items.
• Inform the cleaning team of any special instructions or areas requiring particular attention.

7. Scope of Service

Unless specifically agreed as part of a service, standard cleaning services do not include:

• Electrical repairs
• Plumbing work
• Pest control
• Hazardous waste removal
• Biohazard cleaning
• Structural repairs
• Restoration or reconstruction services
• Other specialist work outside the agreed cleaning scope

Additional services may be available separately depending on the requirement and our operational capabilities.

8. Property Damage & Pre-Existing Conditions

Our team takes reasonable care while performing cleaning services. However, cleaning may involve contact with surfaces, furniture, fixtures, appliances, glass, mirrors, tiles, paint, marble, wood, upholstery and other materials.

Customers acknowledge that certain materials or items may be affected because of age, existing deterioration, previous damage, loose fittings, improper installation, poor maintenance, unsuitable materials, hidden defects, or conditions that cannot reasonably be identified before cleaning.

Customers should inform Cleaning Master about known pre-existing damage, fragile materials, or special cleaning restrictions before work begins.

Where damage is alleged to have occurred during a service, the customer should notify Cleaning Master as soon as reasonably possible and provide relevant details so that the matter can be reviewed.

9. Service Completion

Cleaning Master provides a one-time cleaning service for the specific booking and scope agreed with the customer.

• Customers are encouraged to inspect the completed service before the team leaves the property.
• Any visible concern regarding the agreed scope should be raised with the team during the service wherever reasonably possible.
• Requests for additional work outside the agreed scope may be charged separately.
• A separate visit, where available, may be subject to an additional service charge.

10. Refund Policy

Refund eligibility depends on the circumstances of the booking, payment and service provided.

Completed cleaning services are generally not refundable simply because a customer later changes their preference or requests work outside the originally agreed scope.

Nothing in this section limits any refund or remedy that may be required under applicable law.

Customers should contact Cleaning Master promptly if they believe there has been an issue with a service or payment.

11. Website Usage

By using cleaningmaster.in, you agree not to:

• Attempt to hack, disrupt, or damage the website.
• Upload malware, viruses, or other malicious software.
• Attempt unauthorized access to website systems or data.
• Copy or reproduce website content without permission.
• Use the website for unlawful or fraudulent activities.

12. Intellectual Property

Unless otherwise stated, the content published on cleaningmaster.in, including text, logos, graphics, icons, photographs, videos, designs, layouts and branding, belongs to Cleaning Master or is used with appropriate permission.

Unauthorized reproduction, copying, modification, distribution, or commercial use of our website content is not permitted without prior written permission.

13. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how Cleaning Master collects, uses and handles personal information.

Please review our Privacy Policy for more information.

14. Limitation of Liability

To the extent permitted by applicable law, Cleaning Master will not be responsible for losses or delays arising from circumstances beyond our reasonable control, including:

• Traffic or transportation delays
• Severe weather
• Natural events
• Unexpected operational disruptions
• Pre-existing property conditions
• Normal wear and tear
• Loss of valuables that were not properly secured
• Delays or interruptions caused by third parties

To the extent permitted by applicable law, our liability relating to a specific service will be limited to the amount actually paid for that particular service, except where such limitation is not legally permitted.

15. Changes to These Terms

Cleaning Master may update or modify these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable requirements.

The latest version will be published on this page and the “Last Updated” date will be changed accordingly.

Continued use of the website or services after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law, disputes relating to these Terms or our services shall be handled by the competent courts having jurisdiction over Faridabad, Haryana.

17. Contact Information

If you have questions about these Terms & Conditions, your booking, our services, or any related matter, please contact Cleaning Master.