Privacy Policy

1. Company Information

This Privacy Policy applies to the website and services operated by Cleaning Master.

2. Information We May Collect

Depending on how you interact with our website or services, we may collect information such as:

• Full name
• Mobile phone number
• Email address, if provided
• Service or property address
• Cleaning service required
• Preferred cleaning date and time
• Messages, enquiries or special instructions
• Information provided when requesting a quotation
• Payment-related information where applicable
• Information submitted through contact or booking forms
• Website usage information
• IP address and technical information
• Browser and device information
• Cookie and analytics information

We aim to collect information that is reasonably necessary for providing our services, responding to enquiries and operating our website.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries
• Provide cleaning service quotations
• Schedule and manage appointments
• Confirm bookings
• Coordinate cleaning services
• Provide customer support
• Communicate appointment updates
• Process payments where applicable
• Improve our website and services
• Understand website performance
• Maintain website security
• Prevent fraudulent or unauthorized activity
• Send promotional communications where appropriate and where consent is required

4. WhatsApp and Phone Communication

Cleaning Master may use phone calls and WhatsApp to communicate with customers regarding enquiries, quotations, bookings, appointments and service-related information.

Please avoid sending sensitive personal or financial information through WhatsApp unless it is necessary for your enquiry or service.

5. Website Forms and Enquiries

When you submit information through a contact, enquiry, or booking form on our website, the information may be used to respond to your request and arrange the requested cleaning service.

Depending on the form and technology being used, submitted information may be processed through third-party services that help us operate our website and communication systems.

We take reasonable steps to use reputable services and limit access to information to what is necessary for the relevant purpose.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies. These technologies may help us:

• Keep the website functioning properly
• Remember certain preferences
• Understand how visitors use our website
• Improve website performance
• Measure advertising performance
• Improve the overall user experience

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

7. Payment Information

Where online payments are available, payments may be processed through third-party payment providers.

Cleaning Master does not intentionally collect or store your complete debit card number, credit card number, CVV, UPI PIN, or banking password through our website.

Payment providers may independently process payment information according to their own terms and privacy policies.

8. How We Share Information

We do not sell your personal information as a business commodity.

Information may be shared when reasonably necessary with:

• Cleaning personnel or service teams involved in fulfilling your booking
• Website and hosting service providers
• Communication providers
• Payment service providers
• Analytics or advertising providers
• Technical support providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Providing and managing services
• Maintaining business records
• Resolving customer enquiries or disputes
• Meeting applicable legal or accounting requirements
• Protecting legitimate business interests

The actual retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise questions or concerns about our handling of your information

Some information may need to be retained where required by law or for legitimate business purposes.

12. Children’s Privacy

Our website and cleaning services are intended for general customers and are not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links, integrations or features provided by third parties, such as:

• WhatsApp
• Google Maps
• Google Analytics
• Google Ads
• Facebook
• Instagram
• Payment providers
• Other technology or communication services

When you interact with a third-party service, that service may collect information according to its own privacy policy.

Cleaning Master is not responsible for the privacy practices or content of third-party websites and services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable requirements.

When changes are made, we will update the Last Updated date displayed at the top of this page.

We encourage you to review this page periodically for the latest information.

15. Contact Cleaning Master

If you have any questions, concerns or requests regarding this Privacy Policy or the way Cleaning Master handles your information, please contact us.