1. Policy Overview

Cleaning Master aims to provide professional and reliable cleaning services to its customers. This Refund & Cancellation Policy explains what happens when a customer cancels, reschedules, or requests a refund for a booked cleaning service.

2. Booking & Confirmation

Customers may request cleaning services through our website, WhatsApp, phone, or other available communication channels.

• All bookings are subject to availability.
• A booking becomes confirmed only after Cleaning Master confirms the appointment.
• Customers should provide accurate contact information, service address, service requirements and preferred appointment time.
• Prices and applicable service charges should be confirmed before the service begins.

3. Cancellation Policy

If you need to cancel a scheduled cleaning appointment, please contact Cleaning Master as early as possible.

Any applicable cancellation charge will depend on the circumstances of the booking and costs already incurred in arranging the service.

4. Rescheduling Policy

Customers may request to reschedule an appointment by contacting Cleaning Master.

• Rescheduling is subject to team and time-slot availability.
• Repeated or last-minute rescheduling may be subject to applicable charges.
• A new appointment time is confirmed only after Cleaning Master accepts the requested change.

We recommend contacting us as early as possible if you know that you cannot attend or provide access to the property at the scheduled time.

5. Completed Cleaning Services

Cleaning services are generally considered completed once the agreed cleaning work has been performed and the team has completed the scheduled visit.

Customers are encouraged to inspect the completed service before the cleaning team leaves the property.

Requests for additional cleaning work outside the original booking may require an additional charge.

6. Refund Eligibility

Refund eligibility depends on the circumstances of the booking and payment.

A refund may be considered in circumstances such as:

• A payment was made but the service could not be provided by Cleaning Master.
• A duplicate payment was made in error.
• Cleaning Master agrees that a refund is appropriate after reviewing the circumstances.
• A refund or other remedy is required under applicable law.

Completed services are generally not refundable simply because a customer changes their mind after the service has been performed.

Refunds are also generally not provided for additional work that was not included in the original booking.

7. Payment Issues

Customers are responsible for providing accurate payment information and completing the agreed payment for the services provided.

If you believe that you have been charged incorrectly, please contact Cleaning Master as soon as possible with:

• Your name
• Booking details
• Date of service
• Payment amount
• Relevant payment reference, if available

We will review the matter and communicate the appropriate resolution.

8. Additional Services & Extra Work

If a customer requests additional cleaning, extra areas, additional items, or work outside the originally agreed scope, such work may be charged separately.

Payment for additional work is generally due according to the payment terms communicated by Cleaning Master.

Additional work does not automatically qualify for a refund after completion.

9. Exceptions & Applicable Law

Cleaning Master may consider individual circumstances when reviewing cancellation or refund requests.

Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any rights, refunds, remedies, or protections that cannot legally be excluded or restricted under applicable law.

10. Contact Us

If you have a cancellation request, refund question, payment concern, or issue relating to a cleaning service, please contact Cleaning Master.